You may have a firewall issue that needs adjusting. You have done nothing wrong. Contact your IT department. While shayre does not need firewall ports opened, it does need to have permission to reach out to our relay and discovery servers. Here is the information you will need:

The shayre firewall requirements are as follows: 

Allow outbound traffic to:
On ports: 80,443,22067 TCP

Allow established traffic from:
From ports: 80,443,22067 TCP